Customer Service

Shipping & Delivery
We normally ship all orders on the same day or within 48 hours after the order is placed (except Canadian statutory holidays and Weekends). You will receive an email notification when your order is shipped. In case the items you ordered are out of stock, it will be noted at the bottom of your invoice or you will be contacted by one of our staff. Align RC CDN will not be responsible for any lost or stolen packages left at your door by UPS, Canada Post, or any other carrier/shipper used.
Lost Packages
In the event you have not received your package within a reasonable timeframe, please contact your local Post Office, or Shipper Office. In most cases, the package may be waiting to be picked up. If it is confirmed that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf. If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will need to pay additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact us immediately if you have made an error or omission.
Returns & Replacements
Changed your mind? We will accept merchandise for return that was purchased from us within 7 days from receiving your order, and returned to us at your own expense. Original shipping charges and return shipping costs are Non-Refundable. The returned merchandise must be in good and unused condition, and in the original unopened and factory sealed packaging. A 15% restocking fee will be applied on these returned items. No return will be accepted after 7 days from the date of receiving your order. Please contact us and request a RETURN MERCHANDISE AUTHORIZATION (RMA) number before sending items back. Packages without a valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to Align RC CDN in any way at any time.
Defective / Damaged Returns
Defective products will be approved for return and can be replaced or credited by the manufacturer/distributor according to their warranty policies. For some of the merchandise, you will have to contact the manufacturers directly for handling the return, repair or replacement of the item(s). Please contact us and request for a RETURN MERCHANDISE AUTHORIZATION (RMA) number first before sending it back. All returned merchandise has to go through inspection and exchange processing. It normally takes up to 7 business days. Once your returns are approved and accepted, we will issue you a credit.
Defective Returns

If the item(s) you wish to return is inoperable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally needs to be returned directly to the manufacturer for warranty repair or replacement. Most manufacturer defects found after the product has been installed or used revert to the specific manufacturer's warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair a defective item; doing so will void your warranty and your ability to return the item.

All returned merchandise has to go through inspection and exchange processing. It normally takes up to 7 business days. Once your returns are approved and accepted, we will issue you a store credit.

Damaged Returns
Damaged merchandise includes items that have been damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.